Tinams Privacy Policy — Your data is safe with us

Tinams (referred to herein as "we", "our", or "Tinams") is an international online gaming and betting platform. This Privacy Policy describes how we collect, store, use, and protect your personal information.

This policy applies to the Tinams website (tinams.pro), mobile app, and all related services. By using any Tinams service, you consent to the collection and processing of information as described in this Privacy Policy.

We believe privacy is a fundamental right. Tinams never collects your data without a valid reason, and everything we do collect is protected to the highest standard. Our goal is for you to use Tinams with complete peace of mind.

Tinams collects information in several ways. Details are provided below:

Information You Provide Directly

• Identity-related: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number.
• Account Information: Username and password (stored in encrypted form).
• KYC Documents: A copy of your National ID or passport (required for your first withdrawal).
• Payment Information: Mobile banking number (bKash/Nagad/Rocket).

Automatically Collected Data

• Device information: IP address, browser type, and operating system.
• Usage Data: Login time, game history, and bet amounts.
• Location Data: Approximate location based on IP address.
• Cookies & Tracking: Session cookies, performance cookies.

Tinams uses your information only for specific, legitimate, and clearly defined purposes. We will never use your data in any way that has not been communicated to you in advance.

Primary Use Cases

• Account Management: Registration, login, password reset, and account verification.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Customer support: Handling complaints, resolving issues, and providing support.
• Security: Fraud detection, account protection, and prevention of unauthorized access.
• Legal Obligations: Meeting regulatory requirements and complying with AML (Anti-Money Laundering) rules.
• Service Improvement: Analyzing and improving platform performance.
• Contact: Sending important updates, bonus offers, and security alerts.

Tinams retains your data only for as long as necessary — no longer. Retention periods are determined by legal obligations and legitimate business needs.

Once the retention period expires, data is securely deleted or irreversibly anonymized. If data must be kept longer for legal reasons, you will be notified separately.

Tinams never sells your data. In limited circumstances, information may be shared with trusted third parties — always under strict confidentiality agreements.

When it may be shared

• Payment Processor: bKash, Nagad, Rocket — for processing transactions.
• KYC Provider: Authorized agencies for identity verification purposes.
• Game provider: Limited data required for game operations.
• Law Enforcement Agencies: When required by court order or legal obligation.
• Regulatory authority: For licensing and AML reporting purposes.

International Data Transfers

Tinams operates servers across multiple countries. Your data may be processed outside of Bangladesh, but always in accordance with international data protection standards.

The Tinams website and app use cookies and similar technologies. Cookies are small data files stored in your browser or on your device.

Cookie types

• Essential Cookies: Maintaining login sessions and security tokens — the service cannot function without these.
• Performance cookies: Used to analyze page load speed and improve our services.
• Functional Cookies: Remembering language preferences and theme settings.
• Analytics Cookies: Anonymous usage statistics — your identity is never revealed.

As a Tinams user, you have several important rights over your personal data. We respect these rights and are here to help you exercise them.

• Right to access: You can request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted under specific circumstances.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to the processing of certain types of your data.

Tinams strictly does not collect or store personal information from anyone under the age of 18. All our services are intended exclusively for adults.

If we become aware that data has been collected from a minor, the account will be immediately suspended and the data deleted. Tinams may request identity verification documents at any time to confirm a user's age.

Tinams protects your data using industry-leading security technology. Our security infrastructure is regularly tested and updated.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Password hashing: Passwords are stored using the bcrypt algorithm — no one can view them directly.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of security.
• Firewall & DDoS Protection: Server-level attack prevention measures.
• Regular security audits: Periodic audits conducted by third-party experts.
• Suspicious Login Alert: Immediate email/SMS alerts for any unusual login activity.
• Data backup: Regular encrypted backups stored across multiple secure locations.

Tinams may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• Previous versions are available on request from our support team.

We recommend checking this page regularly. If you do not agree with a revised policy, you may close your account — however, certain data may be retained for a specified period for legal reasons.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team.

• Email: [email protected] — response within 24 hours.
• Live Chat: Live chat on the website — average response time 5 minutes.
• Support Hours: 7 days a week, 24 hours a day.