Tinams Terms and Conditions — Please read before using our services

Tinams (hereinafter referred to as "we", "the Platform", or "Tinams") is an international online gaming and betting platform serving users in Bangladesh and across the world. These Terms and Conditions constitute a legally binding agreement between Tinams and its users.

By using the Tinams website or mobile app, creating an account, or accessing any of our services, you acknowledge that you have read, understood, and fully agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using Tinams services.

Tinams reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Age & Eligibility Requirements

You must be 18 years of age or older to open an account on Tinams. All Tinams services are strictly prohibited for minors. Tinams may request relevant documentation for age verification at any time.

One Person, One Account Policy

Each person may hold only one Tinams account. Any attempt to open multiple accounts using the same IP address, device, or payment method will result in all accounts being closed and any funds held may be confiscated.

• You must provide accurate and genuine information at registration — submitting false details is strictly prohibited.
• Mobile number verification is mandatory.
• Each email address may only be linked to one account.
• Keep your account password strong and never share it with anyone.
• Tinams will never ask for your password.

Deposits on Tinams can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 200, and the maximum may vary according to the applicable limits.

Deposit Terms

• You may only use payment methods registered in your own name.
• Depositing from another person's payment account is strictly prohibited.
• Deposits are usually credited to your account instantly. If there is any delay, please contact our Support team.
• Deposits are non-refundable once completed, unless a verified technical error is proven.
• Tinams reserves the right to temporarily hold deposits on suspicious transactions pending verification.

Winnings on Tinams are typically transferred to your mobile banking account within 2 to 4 hours. However, KYC (Know Your Customer) verification must be completed before your first withdrawal.

Withdrawal Terms

• Minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if you have an active bonus.
• Withdrawals exceeding BDT 50,000 may require additional verification.
• Daily withdrawal limits apply — contact Support for details.

KYC Verification

Before your first withdrawal, you will need to submit a copy of your National ID (NID) or passport. Verification is typically completed within 24 hours. Once KYC is approved, it will not be required for future withdrawals.

Tinams regularly offers a variety of bonuses and promotions — including welcome bonuses, daily free spins, cashback, and VIP rewards. Each offer comes with specific terms, and failure to comply may result in the bonus being forfeited.

Wagering Requirement

Each bonus has a specific Wagering Requirement (WR) — for example, "30x" means you must wager 30 times the bonus amount before withdrawing. For instance, a BDT 1,000 bonus with a 30x WR requires BDT 30,000 in wagers before a withdrawal can be made.

• Bonuses may only be used on eligible games.
• Multiple bonuses cannot be active simultaneously unless explicitly stated otherwise.
• Bonuses are generally valid for 7 days — any unused bonus will expire at the end of this period.
• Winnings from free spins are generally subject to wagering requirements before they can be converted to cash.
• Bonus usage from the same household may be subject to limits.

Every game on Tinams operates in accordance with international standards. RNG (Random Number Generator) certification ensures that all game outcomes are fair and random.

Slot Games

The RTP (Return to Player) for every slots game is publicly disclosed. No strategy or past results can be used to predict future outcomes in slots.

Sports Betting

Odds in Sports Betting are valid for a specified period. Live odds may change after a match begins. If an event is cancelled, your stake will be refunded.

Technical Error

Any abnormal winnings resulting from a technical error in a game will be considered void. Tinams is not liable for any payments arising from technical faults.

The following activities are strictly prohibited on Tinams and may result in account termination and legal action:

• Bots or Automated Software to play games or place bets.
• Collusion or Coordinated Fraud — Gaining unfair advantages by using multiple accounts.
• Money Laundering — Using the platform for the purpose of money laundering.
• Bonus Abuse — Exploiting bonus terms to gain undue benefits.
• Hacking or cyberattacks — Attempting to breach the platform's security.
• False Information to avoid creating or verifying an account.
• Other players or Tinams staff Threats or harassment to do so.

Closed by Tinams

Tinams reserves the right to close any account with or without cause. In cases of Terms and Conditions violations, accounts may be closed without prior notice.

Self-Account Closure

You may request to close your account at any time through Tinams support. A self-exclusion option is also available as part of our responsible gaming tools.

• Balance withdrawal after account closure is possible, subject to applicable conditions.
• Any bonus balance will be forfeited upon account closure.
• Opening a new account is not permitted while a self-exclusion is active.

Tinams places the highest priority on the security of your personal information. We protect all data using 256-bit SSL encryption. Your personal information is never sold or shared with third parties.

Tinams uses your information solely for the following purposes:

• Account verification and management.
• Payment processing and fraud prevention.
• Customer service and complaint resolution.
• Fulfilling legal obligations and meeting regulatory requirements.
• Informing you about relevant offers and promotions (you may opt out at any time).

For more details, visit our Privacy Policy Please read our Privacy Policy, which forms an integral part of these Terms.

Tinams provides its services on an "as is" basis. While we strive to ensure uninterrupted service, temporary disruptions may occur due to technical reasons.

Tinams is not responsible for:

• If a game or bet is interrupted due to internet connectivity issues.
• Losses caused by faults in third-party software or devices.
• If a game result is abnormal due to an unexpected technical failure.
• If your account details are used without authorization due to your own negligence.
• Financial losses resulting from gaming — gaming always carries risk.

Tinams reserves the right to modify these Terms and Conditions, in whole or in part, at any time. For significant changes, we will endeavor to notify you via email or in-app notification.

Continuing to use the platform after any changes are made means you have accepted the updated Terms. We recommend visiting this page regularly to stay informed.

• The date of any change will always appear at the top of the page under "Last Updated".
• Previous versions of the Terms are kept on record and can be requested through Support.
• In cases of urgent changes, updates may take effect without prior notice.

If you have any questions or complaints regarding these Terms and Conditions, our 24/7 support team is always available. Use live chat for assistance in Bengali.

• Live Chat: Chat with us directly on the website or app — responses are typically received within 5 minutes.
• Email: [email protected] — Expect a response within 24 hours.
• Support Hours: 7 days a week, 24 hours a day.